Shipping & Returns

 

Shipping Information

I mail orders via USPS FIRST CLASS MAIL with tracking numbers.

Processing time:  The time I need to prepare an order for shipping varies. For details, see individual items or emailed estimates.

Shipping within USA: Estimated shipping times within USA are 1-3 business days. I do my best to meet these shipping estimates, but they are not guaranteed. 

Shipping Internationally: Estimated shipping times for international addresses are likely longer and will be treated on a case-by-case basis. I will not assume any responsibility for delays due to customs and import laws, and cannot guarantee shipping dates, regardless of estimates.

Customs and import taxes:  I will ship internationally but buyers are responsible for any customs and import taxes that may apply.

Please keep in mind that any Customs fees or taxes imposed by Customs for an order are separate from the shipping charges, and are not the responsibility of Elle Country.

Customs fees and taxes will vary, and we recommend that you contact your local Customs office should you have any questions or concerns about these fees. And customs fee is totally nothing to do with SHIPPING COMPANY

Buyers are responsible for any customs and import taxes that may apply. Elle Country is not responsible for delays due to customs

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Returns & Exchanges

I gladly accept returns and exchanges if contacted within 3 days of delivery. Items should be returned to me within 7 days of delivery.

Once orders are placed, they cannot be cancelled, but please contact me if you have any problems or questions about your order.

Unless they arrive damaged or defective, I cannot accept returns for custom or personalized orders, as they were made specifically for you. Please consider this when requesting specialty items.

 

Return Shipping Costs

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.